The first-ever apprenticeship program designed to help you land a job in Customer Success
Learn more about our free apprenticeship program.
CS YOU is a journey to help you
win in your career and life
Go way beyond standard training
4 weeks of instructor-led live classes, self-paced work, virtual employer projects, and mentorship from Customer Success leaders in the industry.
Get connected with potential employers
You’ll have the opportunity to secure an 8-week internship at a leading tech company that pays $10K.
Join a community for life
Access to a powerful network and professional community of diverse, up-and-coming tech leaders across the country.
Launch your new career with the #6 fastest-growing job on LinkedIn
CS YOU will tee you up to land and succeed in the new, trail-blazing tech role as a Customer Success Associate. Here’s what you’ll be doing in your day-to-day:
- Building deep and lasting customer relationships with ongoing, value-driven communications
- Supporting customers as a trusted advisor and consultant to help them achieve their ambitious business goals
- Collaborating cross-functionally with teams throughout the company as the voice of your customers
- Strategically prioritizing and problem-solving with empathy in a fast-paced, high-growth environment
20 grads will earn a $10K paid internship with one of our leading tech partners
CS YOU offers a 100% scholarship to ALL learners in the program
CS YOU IS FREE THANKS TO
Taking action to create a Tech Industry that supports the access of diverse candidates
“We started SV Academy to help high potential under-represented candidates launch future-proof careers in the tech industry, no matter what school they attended or background they came from.”
Rahim Fazal, Co-founder and CEO at SV Academy
“We’re all accountable for making the Customer Success category successful – which, by definition, means diverse.”
Robin Garcia-Amaya, VP, Chief of Staff and Head of Philanthropy, Gainsight
Apply for the upcoming CS YOU program
The program is full time. You’ll need to be able to commit to 8 hours a day during the week.
- To qualify, you need:
- Authorization to work in the US without sponsorship
- To complete the application and assessment we’ll email
- To pay a $100 commitment fee fully refundable upon successful completion of the program
If you need help with the $100 fee, just let us know: waiver@sv.academy
FULL-TIME
March
2021
A Customer Success career is all about building long-lasting relationships to generate shared value
Where you are now, and where you came from, is not all that you can be
Learn more about our free apprenticeship program.
Frequently asked questions:
The scholarship covers the cost of the program ($10K) from beginning to end. This includes 4 weeks of immersive training, including personal and professional development, practical skill building, access to coaches, mentors, and industry leaders, and the potential to earn a paid 8-week internship with one of our CS YOU employer partners. The scholarship also includes support with your subsequent job search. You don’t have to pay anything beyond the $100 commitment fee, and we will refund that fee when you successfully complete the program.
Send a letter to waiver@sv.academy explaining your situation, your commitment to the program, and how you think the program will change your life.
All students are required to have the technological support to learn and work remotely, this includes having access to computers, wifi, and programs like Zoom and Slack. Once admitted to the 4-week, full-time program and before it officially starts, you will be expected to complete assignments designed to help you get the most out of the experience. You also need to be available for full-time employment to secure one of the 20 paid internships starting January 10th, 2021.
You can complete the upfront 4-week training 100% remotely. We currently have 30+ employer partners around the country and internationally who are supporting CS YOU. Some are offering paid internship opportunities that can also be completed remotely and others may require in-person presence or may be restricted to applicants in their local market. If you complete an internship and receive a full-time offer from a company you may be asked to relocate.
Internships awarded at the end of the training program are intended to run for 8 weeks and pay $10,000 in gross income. Whether or not you are granted an internship, SV Academy will provide you with interview training and job search support as you look for your first Customer Success role.
CS YOU students will be matched with sponsoring companies based on overall performance which factors attendance and class engagement, as well as completing and passing assignments, and based on the needs and requirements of our employer partners.
Regardless of whether you secure a paid internship, we will provide you the tools you need to pursue and land your first Customer Success role.
Many of the companies participating in CS YOU have indicated that they are planning or are open to the possibility of converting an internship into a full-time employee role. However, there are no guarantees as getting hired by a company depends on other factors including timing and fit.
You’ll have the opportunity to secure an 8-week paid internship at one of these leading tech companies: Gainsight, Box, Dell Boomi, Genesys, Flatiron Health, Talend, Hootsuite, Refinitiv, Nuance Communications, Udemy, 6sense, Contentstack, Instructure, Tricentis, LeanIX, OwnBackup, Quantum Metric, Showpad, Checkout.com, UserTesting, TeleSign, Campaign Monitor, Diligent, PayIt, Covera Health, Payfactor, Athena Health, F5, Gila, Modern Health, Nuance, ReceiptBank, Telesign, and Insight Partners.